Posts Tagged ‘B&Bs’

What little things could we be doing better to serve guests?

Thursday, July 14th, 2011

What little things could we be doing better to serve guests?

Written by Jay Karen on June 28, 2011 – 4:04 pm

It’s a simple picture of a simple item found in my closet at the Lookout Point Lakeside Inn in Hot Springs, Arkansas, where I stayed last week.  This is a plastic laundry bag, and its presence in my closet made me smile.  Why?

I smiled because I rarely see such a thing at B&Bs and inns, and I see a lot of B&Bs and inns.  A generic, plastic laundry bag hanging in a closet can be seen at just about any hotel, but it is a rarity at B&Bs.

I suppose I am a typical traveler, in that I bring more clothes than I end up actually wearing on a trip.  This creates a little problem, because I now have dirty laundry and clean laundry, all of which needs to go back into my luggage.  Sometimes I remember to bring a plastic shopping bag that I saved from a trip to my local grocery store, in which I can put my dirty clothes.  But if I forget my own bag, the bag provided by the hotel or inn is a great thing to see.


I’m sure restocking those bags after each stay is a pain in the butt for housekeeping, and maybe that’s why a lot of innkeepers don’t have the bags – many of you ARE the housekeepers and can’t delegate the task.  Maybe you never really thought about it.  The expense can’t be too great, can it?  Why don’t most of you do this?  It’s a little thing that can mean a lot to a traveler.

What else have you seen at inns, or what else are you doing at your inn, that is little, but can make a big difference to a road warrior or leisure guest?  I look forward to your responses below.


To B&B, Or Not? B&Bs Have Strong Market Appeal

Thursday, July 14th, 2011

To B&B, Or Not? B&Bs Have Strong Market Appeal

July 5, 2011 By: George DooleyTravel Agent


Image // (c) 2011 Wikipedia

The terms “bed & breakfast” (B&B) and “inn” conjure up romantic images of stately Victorian houses nestled among majestic oaks, graciously operated by entrepreneurs we secretly admire because they finally decided to follow their dream writes Peter Yesawich, chairman and CEO of the Ypartnership in his latest FYI Blog post, focused on the B&B market.

In his blog, he asks how these seductive images translate into market appeal,  citing the results of the Ypartnership’ s just-released 2011 Portrait Of American Travelers study.

Fully one out of every eight (13 percent) American leisure travelers stayed at a B&B or inn at least once during the previous year, the new study says. “This incidence rises to one out of six (17%) among leisure travelers with an annual household income of $125,000 or more. And a remarkable eight out of 10 (79 percent) leisure travelers express interest in staying at a B&B during the year ahead. Why is this notion so appealing? Not surprisingly, it’s the lure of their distinctive ambiance.”

When asked why they patronize B&Bs and inns, leisure travelers who did so during the previous year cited reasons ranging from the personalized service delivered by innkeepers, to the social aspects and “home-cooked food.”

Among leisure travelers who express interest in staying at a B&B or inn on a future trip, the home-like ambiance and amenities they expect to find in these properties are the primary reasons.

“Clearly, consumers believe B&Bs and inns offer an alluring residential ambiance that is not found in most conventional hotels and resorts. When combined with the personal touches of the host innkeeper, this appeal is very alluring,” Yesawich said.

For further information on emerging lifestyle and travel trends revealed in the Ypartnership/Harrison Group 2011 Portrait of American Travelers visit

PAII CEO Elected to U.S. Travel Association Board

Monday, April 18th, 2011

For Immediate Release – April 6, 2011
Contact:  Marti Mayne, 207-846-6331,

Haddon Heights, NJ – Jay Karen, president and chief executive officer of the Professional Association of Innkeepers International (PAII), was elected by peers in the travel industry to serve a two-year term as an at-large member of the U.S. Travel Association board of directors.  This will be the first time a representative from the bed and breakfast industry will serve the organization in this capacity.

“U.S. Travel is pleased to welcome Jay to our board,” said Roger Dow, president and CEO of the U.S. Travel Association.  “Jay is a champion for the travel sector, and our board will benefit by having a voice for the bed and breakfast industry,” finished Dow.

Jay has fifteen years of experience in organizational and association management and leadership, fourteen of which has been in the hospitality and leisure market.  Since 2007, Jay has served the bed and breakfast industry as president and CEO of PAII.  For ten years prior to that, he served in senior staff positions with the National Golf Course Owners Association, representing and promoting the business interests of golf course operators worldwide.

“I have long admired the work of the U.S. Travel Association, especially over the past few years, during which they have made incredible public policy strides,” said Karen.  “I am honored to contribute to the strategic discussions and mission of the organization.  Inns and B&Bs are among the smallest businesses in the travel industry, and yet contribute to tourism and historic preservation in meaningful ways in every corner of the nation. I look forward to amplifying their voices.”

About PAII: The Professional Association of Innkeepers International, founded in 1988, is the innkeeping industry’s largest trade association. PAII provides education, communications, public relations, advocacy, networking, and research services to its membership and the greater industry. In addition, PAII has created and is spearheading “Better Way To Stay”, a groundbreaking, industry-wide campaign to help travelers discover today’s inns and B&B experience. For more information, visit

About U.S. Travel: The U.S. Travel Association is the national, non-profit organization representing all components of the $704 billion travel industry. U.S. Travel’s mission is to increase travel to and within the United States. For more information, visit

Lincoln Welcomes Nebraska Travel & Tourism Conference

Saturday, September 4th, 2010

Lincoln Welcomes Nebraska Travel & Tourism Conference

Oct. 12-14 event will explore state’s third largest industry

LINCOLN, NEB. (Sept. 3, 2010)—The Nebraska Department of Economic Development’s Travel and Tourism Division invites the state’s travel industry to attend its annual Travel and Tourism Conference. This year, Lincoln is “Rollin’ Out the Red & White Carpet” for the Oct. 12-14 conference at The Cornhusker, a Marriott Hotel, 333 S. 13th St.

Tourism is Nebraska’s third largest earner of revenue from outside the state after agriculture and manufacturing.

In challenging economic times, promoting and increasing travel and tourism is a proven way to boost the economy as travelers come here and spend money on attractions, hotels, restaurants and other necessities. The annual travel conference educates members of the Nebraska tourism industry on how to grow their businesses and how to put Nebraska at the forefront of travelers’ minds.

Attendees at this year’s conference can discover social media strategies, explore green tourism opportunities and pick up tips for working with their senator.

The conference also includes educational workshops, general sessions and networking opportunities, as well as travel industry exhibitor booths displaying essential new products. Attendees can also participate in the Nebraska Travel Association’s Silent Auction, a fundraiser that will benefit tourism activities throughout Nebraska.

The Nebraska Travel & Tourism Conference wraps up with an awards ceremony recognizing outstanding achievements in tourism in 2010.

Check out the conference agenda or register online now at A special conference hotel rate is available only until Sept. 24, so book your lodging reservation early.
Book your stay at a local B&B!

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